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Privacy Policy

At Links Physiotherapy, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you book a home visit physiotherapy session.

Who We Are

Links Physiotherapy is the "Data Controller" for your personal information.​

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Information We Collect

When you contact us for a home visit, we may collect the following information:

  • Identity Data: Name and date of birth.

  • Contact Data: Home address (for the visit), email address, and phone number.

  • Health Data: Information regarding your physical health, medical history, and current symptoms (necessary to provide safe and effective treatment).

How We Use The Information

We use your data primarily to provide healthcare services. Specifically:

  • To Schedule Visits: Using your address and contact details to facilitate home appointments.

  • Clinical Assessment: To assess your condition and create a treatment plan.

  • Communication: To send appointment reminders or follow-up advice.

  • Legal Obligation: To maintain accurate medical records as required by professional healthcare standards.

Legal Basis For Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contract: To provide the service you have requested.

  • Health & Social Care: For the processing of "special category" (health) data, necessary for the provision of healthcare or treatment.

Data Sharing and Security

We do not sell or rent your data to third parties. We only share information if:

  • It is necessary for your care (e.g., sharing a report with your GP, with your consent).

  • We are required by law or professional regulation.

We implement strict security measures (such as encrypted devices and secure filing) to ensure your data is protected from unauthorized access.

Data Retention

We hold medical records in accordance with UK law and professional guidelines (usually 8 years after the last treatment for adults, or until a child reaches age 25).

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct any inaccuracies.

  • Request that we delete your data (subject to legal record-keeping requirements).

  • Withdraw consent at any time.

How To Complain

If you have concerns about how we use your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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